Cancellation and Refund Policy

Last updated: 9 October 2026

1. Introduction

798601.in is a local online directory and discovery platform serving Mokokchung, Nagaland, and surrounding areas.

This policy explains how cancellations, failed payments, duplicate payments, and refund requests are handled for services purchased through our website.

Our paid services primarily relate to advertisements, business listings, featured placements, and other digital promotional services.

2. Failed or Unsuccessful Payments

Sometimes a payment may fail, be declined, or remain unconfirmed even when a bank account or payment application shows a debit.

If this happens:

Please check the transaction status with your bank or payment application.
Avoid making repeated payments for the same order while the original transaction is being verified.
Contact us if the payment remains unresolved.

If an amount is debited for a failed or uncompleted transaction, the reversal will be subject to the bank and payment provider's processes.

If we receive duplicate payments for the same order, the duplicate amount will be reviewed for a refund.

3. Cancellation of Paid Advertisements

Users who wish to cancel a paid advertisement or promotional service should contact us as soon as possible.

Cancellation requests will be reviewed based on the status of the order and whether the purchased service has already been published, activated, or delivered.

A cancellation request does not automatically guarantee a refund.

4. Refund Eligibility

A refund may be considered in the following circumstances:

Duplicate payments for the same order.
Successful payment where the purchased service cannot be provided because of a technical or operational issue on our side.
Eligible cancellation requests received before the service is published or activated.
Other circumstances where a refund is required under applicable law.

Where appropriate, we may offer to resolve the issue by activating the service, correcting the problem, or providing an alternative with the user's agreement.

5. Non-Refundable Circumstances

Except where required by applicable law or otherwise approved under this policy, refunds will generally not be available for:

Advertisements or promotional services that have already been delivered as purchased.
Change of mind after a service has been activated.
Failure to receive a particular number of views, enquiries, customers, sales, or business results.
Incorrect information supplied by the advertiser that has already been published, where the service was otherwise delivered as agreed.
Listings or advertisements removed because of violations of our Terms and Conditions, subject to applicable law.

6. How to Request a Refund

To request a cancellation or refund, please contact us through the Contact Us page on 798601.in.

Please provide the following information:

Your registered name and email address.
The advertisement or service concerned.
Your order ID or payment transaction ID.
The payment date and amount.
A brief explanation of the issue.
Relevant payment confirmation or supporting evidence.

For your security, never share your UPI PIN, card PIN, password, or OTP.

7. Refund Processing Time

We will review the request and communicate the outcome.

Approved refunds will normally be initiated to the original payment method within 7–10 business days after approval, unless a different period is required by applicable law or the payment provider's process.

The time taken for the amount to appear in your account may vary depending on your bank, payment provider, or payment method.

8. Payment Disputes

If you have been charged but your advertisement has not been activated, please contact us so that we can investigate the transaction.

We will make reasonable efforts to resolve payment discrepancies and correct eligible issues.

9. Changes to This Policy

We may update this Cancellation and Refund Policy from time to time to reflect changes in our services, payment procedures, or legal obligations.

Any updates will be published on this page.

10. Contact Us

For cancellation, refund, or payment-related assistance, please contact us through the Contact Us page on our website.

Website: https://798601.in/